Privacy Policy

Effective Date: 25/24/2025
Last Updated: 25/24/2025

1. Information We Collect

Motion collects various types of data to deliver its services effectively. This section categorizes the data into four main types, each serving a specific purpose:

a) Personal Information

• What’s Collected: This includes identifiable details such as your name, phone number, email address, date of birth, identification documents (e.g., driver’s license, national ID, passport), payment details (e.g., bank account, mobile money, or card information), and profile pictures/documents for verification.
• Purpose: These details are essential for creating user accounts, verifying identities, and processing transactions. For example, a driver’s license might be required to confirm eligibility for car rentals or ride-sharing services, while payment information ensures seamless billing.
• Why It Matters: Providing personal information is often mandatory to access Motion’s services. Users should be aware that sensitive details like payment information are collected and should ensure they trust Motion’s security measures.

b) Service-Related Information

• What’s Collected: Data tied to specific services, such as ride booking details (pickup/drop-off locations, routes, ride history), car rental records, spare parts purchase history, driver/mechanic/partner registration details, and insurance/maintenance requests.
• Purpose: This information enables Motion to deliver its core services, like connecting riders with drivers, tracking rental agreements, or fulfilling spare parts orders. It also helps maintain a record of transactions for customer support or disputes.
• Why It Matters: This data is critical for the functionality of Motion’s services. For instance, ride history helps resolve issues like lost items, while maintenance records ensure vehicles are safe and reliable.

c) Device & Technical Information

• What’s Collected: Information about the user’s device (type, operating system, browser), IP address, geolocation, GPS data, and log data (e.g., usage patterns, crash reports, access times).
• Purpose: Device and technical data improve app performance, troubleshoot issues, and enhance user experience. Geolocation and GPS data are particularly important for services like ride-hailing, where real-time location tracking ensures accurate pickups and drop-offs.
• Why It Matters: Users should note that geolocation data may be collected continuously during app use, which could raise privacy concerns. Motion likely uses this to optimize routes and ensure safety but users can often manage location-sharing settings on their devices.

d) Cookies & Tracking Data

• What’s Collected: Cookies and similar technologies (e.g., web beacons, pixel tags) track user interactions on Motion’s apps and websites.
• Purpose: Cookies enhance user experience by remembering preferences, personalizing ads, and analyzing how services are used. For example, they might track which features are most popular to guide app improvements.
• Why It Matters: Cookies often involve third-party analytics or advertising partners, which may concern users wary of targeted ads. Users can typically manage cookie preferences through browser settings or Motion’s app.

2. How We Use Your Information

Motion uses the collected data to operate its services and enhance user experience. The listed purposes include:

• Service Delivery and Improvement: Data enables ride bookings, car rentals, spare parts purchases, and maintenance services. It also helps Motion refine its apps and services based on user behavior.
• Identity Verification and Fraud Prevention: Personal and identification details ensure users are who they claim to be, reducing risks like fraudulent bookings or payments.
• Payment Processing: Payment information is used to complete transactions and issue receipts.
• Connecting Stakeholders: Data facilitates interactions between drivers, riders, mechanics, and other partners in Motion’s ecosystem.
• Notifications and Promotions: Motion may send service updates, alerts (e.g., ride confirmations), or marketing offers (e.g., discounts on rentals).
• Legal Compliance: Data may be used to meet regulatory requirements, such as tax reporting or safety audits.
• Performance and Safety: Technical data helps optimize app functionality and ensure safe operations (e.g., monitoring vehicle maintenance).

Why It Matters: This section shows the broad scope of data usage, from essential operations to optional marketing. Users should be aware that their data may be used for promotional purposes unless they opt out (as noted in Section 6).

3. How We Share Your Information

Motion may share user data with specific entities to deliver its services or meet legal obligations:

• Service Providers & Partners: Drivers, mechanics, insurance companies, or other partners receive relevant data to fulfill services (e.g., a driver needs your pickup location).
• Payment Processors: Third-party processors handle transactions securely.
• Business Partners: With user consent, Motion may share data for promotions or collaborations (e.g., partnered discounts).
• Legal Authorities: Data may be shared to comply with laws, court orders, or to protect Motion’s rights or user safety (e.g., investigating fraud).

Key Assurance: Motion explicitly states it does not sell personal data to third parties, which aligns with privacy-conscious practices.

Why It Matters: Sharing is necessary for services like ride-hailing or rentals, but users should understand that their data may be shared with multiple entities. The “with consent” clause for business partners suggests users can control some sharing, though details on how to provide/revoke consent are not specified here.

4. Data Retention

• Policy: Motion retains data only as long as needed to provide services, comply with legal requirements, or resolve disputes. Inactive accounts may be archived or deleted after a specified period (e.g., X months/years, though the exact duration isn’t provided in the policy).
• Purpose: Limiting retention reduces the risk of data misuse and aligns with data minimization principles in privacy laws (e.g., GDPR or CCPA).
• Why It Matters: Users should inquire about the specific retention period (via Motion’s contact details) to understand how long their data will be stored, especially for inactive accounts. Archiving vs. deletion also affects whether data can be recovered later.

5. Data Security

Motion employs industry-standard security measures to protect user data, including:

• Encryption: Sensitive data (e.g., payment details) is encrypted to prevent unauthorized access.
• Secure Servers and Firewalls: These protect stored data from breaches.
• Limited Access: Only authorized personnel can access user data.
• Monitoring: Motion actively watches for suspicious activity (e.g., hacking attempts).

Caveat: The policy notes that no internet-based transmission is 100% secure, a standard disclaimer acknowledging the inherent risks of online services. Users are encouraged to safeguard their login credentials (e.g., using strong passwords).

Why It Matters: These measures align with best practices, but the disclaimer reminds users to stay vigilant. If security is a concern, users might ask Motion for details on encryption standards (e.g., AES-256) or audit processes.

6. Your Rights

Users have several rights regarding their data, including:

• Access: Request a copy of the data Motion holds about you.
• Correction: Update inaccurate or outdated information.
• Deletion: Request data removal, though legal obligations (e.g., tax records) may limit this.
• Opt-Out: Stop receiving marketing communications (e.g., promotional emails).
• Withdraw Consent: Revoke permission for certain data uses, where applicable.

How to Exercise Rights: Contact Motion via the provided email or phone number (not specified in the sample policy, so users must check the final document or Motion’s website).

Why It Matters: These rights empower users to control their data, aligning with global privacy laws like GDPR (Europe) or CCPA (California). However, the policy doesn’t detail the process or timeline for handling requests, so users may need to follow up for clarity.

7. Children’s Privacy

• Policy: Motion’s services are not for children under 13, and the company does not knowingly collect their data. If such data is detected, it’s deleted immediately.
• Purpose: This protects minors and complies with laws like COPPA (Children’s Online Privacy Protection Act in the U.S.).
• Why It Matters: Parents or guardians should ensure children do not use Motion’s services without supervision, as the company may not have robust age-verification processes beyond this statement.

8. International Data Transfers

• Policy: Data from users outside Cameroon may be transferred to other countries where Motion or its partners operate. Motion ensures compliance with applicable data protection laws.
• Purpose: This enables global operations while addressing cross-border data regulations (e.g., GDPR for EU users).
• Why It Matters: Users outside Cameroon should be aware their data may be processed in jurisdictions with different privacy laws. They can contact Motion to learn about specific safeguards (e.g., Standard Contractual Clauses).

9. Third-Party Links & Services

• Policy: Motion’s apps/websites may link to third-party sites or services, but Motion isn’t responsible for their privacy practices.
• Purpose: This clarifies that external links (e.g., partner websites or payment processors) operate under separate policies.
• Why It Matters: Users should review the privacy policies of any third-party services they access via Motion to understand how their data is handled outside Motion’s control.

10. Updates to this Policy

• Policy: Motion may update the Privacy Policy, with changes posted and marked with a “Last Updated” date. Continued use of services implies acceptance of the updated terms.
• Purpose: This allows Motion to adapt to new laws, technologies, or business needs while informing users of changes.
• Why It Matters: Users should periodically check the policy for updates, especially if concerned about new data practices. The lack of proactive notification (e.g., email alerts) means users must stay proactive.

11. Contact Us

• Details: Users can reach Motion’s Customer Support via email, phone, or physical address (not provided in the sample policy).
• Purpose: Provides a channel for questions, complaints, or exercising data rights.
• Why It Matters: Users should save these contact details to address concerns or request data access/deletion. The absence of specific contact info in the sample suggests checking Motion’s website or app for the final version.

Key Takeaways for Users

1. Data Collection is Extensive: Motion collects a wide range of data (personal, service-related, technical, and tracking) to deliver its services. Users should weigh the convenience of these services against sharing sensitive information like IDs or payment details.
2. Sharing is Limited but Necessary: Data sharing with drivers, partners, or authorities is part of the service but is not sold to third parties, which is reassuring.
3. Security is Prioritized but Not Guaranteed: Industry-standard measures are in place, but users must take responsibility for their account security.
4. User Rights are Clear: Options to access, correct, or delete data align with modern privacy laws, though the process isn’t detailed.
5. Global Operations: International users should be aware of data transfers and verify compliance with their local laws.
6. Stay Informed: Check for policy updates regularly, as continued use implies consent to changes.